Last updated: 5 October 2026

This policy applies to custom design projects booked directly with Gomal Graphics. Orders placed through Upwork or another marketplace also follow the terms and payment procedures of that platform.

Payment after approval

We do not ask for an advance payment on directly booked projects. Payment becomes due once the project is complete and you have reviewed and approved the final design. The payment method is agreed with you before payment is requested.

Refunds after completion

Because you review the work before paying, an approved and paid project is treated as completed. Refunds are generally unavailable after final approval and payment. If you believe there is an error with your payment or delivery, contact us so we can review it. This policy does not remove any rights that apply under applicable law.

Cancelling a project

You may cancel a directly booked project before making payment. Tell us that you no longer wish to continue; no cancellation fee or penalty applies before payment.

Revisions

We offer unlimited revisions to help the design meet the agreed project requirements. Share clear feedback so we can refine the work with you. Additional deliverables or a new project direction should be discussed separately.

Inactive projects

If we receive no response from you for 15 consecutive days, we may mark the project inactive. Contact us when you are ready to continue. Resuming work will depend on our current availability.

Delivery estimates

We aim to meet the delivery schedule discussed for your project. If an unexpected issue affects the schedule, we will let you know. Your feedback and approval are part of the project workflow.

Custom digital work

Our services produce digital designs tailored to your product and brand. Completed designs cannot be returned in the same way as a physical item.

Contact us

For questions about this policy, email Info@gomalgraphic.com or contact us at +92 302 9040048.